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Channel: Prepayment meter (PPM) customers
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Prepayment review: understanding supplier charging practices and barriers to...

More consumers than ever are using prepayment to pay for their energy bills (15%). Although not all prepayment customers are financially vulnerable, they are disproportionately on low incomes with more...

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Proposals to improve outcomes for prepayment customers

We identified in our prepayment meter (PPM) review in June that consumers with PPMs face particular barriers to accessing better deals in the market. In the review we committed to developing proposals...

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Proposals to improve outcomes for prepayment customers - Decision to produce...

We consulted on Proposals to improve outcomes for prepayment customers between December 2015 and February 2016. Following this, we have produced a policy...

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Prepayment meters installed under warrant: final proposals

This policy consultation outlines our final proposals for measures to protect consumers in the process of installation of PPM under warrant for non-payment of debt. We don’t want any consumers to face...

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Prepayment meters installed under warrant: statutory consultation

This statutory consultation invites stakeholder views on our proposed introduction of a new obligation through a supply licence condition addressing issues around force-fitting of pre-payment meters...

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Decision to modify gas and electricity supply licences for installation of...

We have decided to modify electricity and gas supply standard licence conditions covering installation of prepayment meters under warrant.The decision follows our statutory consultation dated 03 July...

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Prepayment self-disconnection and self-rationing - a call for evidence

In our 2018 Vulnerable consumers in the energy market report we committed to further look into the issues faced by PPM customers who self-...

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Proposals to improve outcomes for consumers who experience self-disconnection...

This policy consultation sets out our key findings following the prepayment self-disconnection and self-rationing review as well as our proposed way forward. We are concerned about the number of...

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Self-disconnection and self-rationing final proposals – statutory consultation

This statutory consultation confirms our proposals to improve outcomes for consumers who self-disconnect, self-ration and are struggling to pay their energy bills. In August 2019, we consulted on our...

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Self-disconnection and self-rationing: decision

We want to see a retail market that works for all, delivering a quality customer service and meeting the specific needs of consumers, including those in vulnerable circumstances. We have decided to...

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